Refund policy
A. Withdrawal policy
Introduction
Consumers have a right of withdrawal as set out below. A consumer is any natural person entering into a legal transaction for purposes that predominantly fall outside their trade, business or profession.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period expires fourteen days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the last item of goods.
To exercise your right of withdrawal, you must inform us (Hausmann Care GmbH, Klosterstraße 58, 45481 Mülheim an der Ruhr, Germany, telephone: +49 (0) 208 377 26 523, email: info@hausmann-care.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of your right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days after the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must send back or hand over the goods to us without undue delay and no later than fourteen days after the day on which you inform us of your withdrawal. The deadline is met if you send back the goods before the fourteen-day period expires.
You bear the direct cost of returning the goods.
You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Exclusion or early expiry of the right of withdrawal
The right of withdrawal expires early for contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal does not apply to consumers who are not nationals of a European Union member state at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at that time.
General information
1) Please avoid damaging or soiling the goods. Please return the goods in their original packaging with all accessories and packaging components. Use protective outer packaging where necessary. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.
2) Please do not return goods with postage unpaid.
3) Compliance with points 1–2 above is not a prerequisite for effectively exercising your right of withdrawal.
B. Model withdrawal form
If you wish to withdraw from the contract, please complete and return this form.
To:
Hausmann Care GmbH
Klosterstraße 58
45481 Mülheim an der Ruhr
Germany
Email: info@hausmann-care.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only if this form is submitted on paper)
_________________________
Date
(*) Delete as appropriate.